Should it be necessary to claim for an alleged defective part it is essential that the original part is returned for examination in accordance with terms and conditions laid down and before any such claim can be considered. This does not mean that the machine must be laid up whilst the old part is being returned for examination and a new part may be ordered either through one of our appointed Agents or direct from us, and will in the latter case be sent per C.O.D. unless cash is received with order. The original part should then be returned to us suitably labelled with owner's name and address and the engine number, date of purchase and a brief statement of the circumstances of the case. If the claim is admitted a refund will be made of the cost of the parts if purchased direct from us or credit will be issued to the Agent if replacements were purchased in this way. In the latter circumstances the name and address of the Agent should be given when returning the parts.
Usually it is convenient to send either the original Invoice or Advice Note which accompanies the purchase of the replacement part. Should a claim be disallowed reasons will be given in detail for our decision. It should be borne in mind, however, that a claim is in no way prejudiced by the acceptance of an Invoice in the first place and every claim is treated individually and judged entirely upon merit and the result of the inspection of the original part.
Private owners cannot be supplied with spares at the Works. Orders should therefore be placed with the nearest Velocette agent.